01
One support context
Connect the ticket, customer history, product signals, known issues, and current policy in a single working view.
Kai for Customer Service
Resolve more without losing the customer.
Kai brings case history, product knowledge, policies, and prior resolutions into the support moment. Agents get grounded guidance and governed next actions, while every escalation carries the context needed to keep the customer moving.
Get DemoFIG 01A connected resolution playbook
KAICustomer context
01Case history
02Product knowledge
03Account signals
04Policies
01 / CAPABILITIES
Resolve customer issues with full context
02
Grounded agent guidance
Surface source-linked answers, recommended steps, and draft responses based on approved company knowledge.
03
Handoffs without the reset
Package evidence, actions already taken, and the remaining decision so escalations arrive ready for the next team.
02 / USE CASES
Put Kai to work in service
04Practical playbooks
Playbook01
Triage every case on arrival
Kai identifies intent, urgency, account context, and likely ownership as a case enters the queue. It gathers missing details early and routes the issue with a clear rationale for the receiving team.
Playbook02
Guide agents to the right resolution
Surface the relevant runbook, product change, policy, and similar past resolution together. Kai can draft the reply, while the support agent validates the answer and keeps control of the conversation.
Playbook03
Escalate with a complete technical history
Kai summarises symptoms, reproduction steps, customer impact, and work already attempted. Engineering or specialist teams start with evidence instead of asking the customer to repeat the story.
Playbook04
Find patterns behind repeat tickets
Analyse recurring issues, failed guidance, escalation paths, and knowledge gaps across the queue. Support leaders get traceable themes they can turn into product, process, or documentation improvements.
START WITH ONE PLAYBOOK